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Wednesday, 23 November 2016 | Elizabeth
Prompt delivery no problem in exchange
Hello, Thank you for taking time to write a review. We have investigated how we came to send the "wrong knickers". The original order was returned as too small and an exchange for the next size up was requested. Unfortunately there were no brief style knickers in stock in the larger size, so the packer handling the exchange included the thong style. We are sorry this was not checked with you prior to shipping the larger size items. The packer has been reminded that all substitutions must be cleared with customers prior to shipping. The thong is £2 less than the brief so we will be refunding that amount shortly.