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Our Returns Policy

We hope that you are really happy with your purchase. But if you need to return something please read the following:

You have 21 days from receipt of your order in which to return part or all of your order for a refund or an exchange. This timescale is flexible during Christmas and Valentines day shopping times to allow for early shopping.

Cancellation under Distance Selling Regulations

The Distance Selling Regulations allow you a “cooling off” period. You may cancel your order within 14 days of receipt of the order. Cancellation must be in writing although no reason for cancellation is necessary.


Bespoke garments, made to measure specially for you, are excluded. In the unlikely event that there is a problem with one of these items we will do everything possible to solve the problem. Also excluded are tights, stockings, body stockings, and nipple covers unless they can be returned in the unopened manufacturer's packaging.

Trying on Garments

  • Do leave the tags on the garment until you know for sure you are keeping it
  • Do protect the garment from contact with body fluids, make up, perfume, food, smoke, ink or other fluids and pets.
  • Do remove any item, such as jewellery, that might snag the fine material
  • Do try on over your normal underwear
Repacking the Garment/s
  • Do use the packaging your order was sent in -  including outer postal wrapping if possible.

Take Care of the Garments in your Possession

Garments are pre-despatch checked and we reserve our legal right to refuse or reduce a refund or exchange where a garment is damaged or shows signs of being worn and washed. It pays to take care of the garment/s while they are in your care because under the Distance Selling Regulations we are allowed to reduce the amount of refund in line with “diminishing value” if the garment has been used or damaged.

Return Postage

  • We advise using a recorded postal service so that you can make a claim if the parcel is lost. Currently for the UK you can send a medium parcel by 2nd class post for under £4.00 and the cover for the parcel should it be lost is up to £50. You would only ever need to use Special Delivery if the value of the garment being returned in higher.
  • We will only pay return postage where the goods are faulty or where we have made an error.
  • Overseas customers should not use a courier but return via their local postal service and ensure that the Customs form (for outside the EU) is marked clearly RETURN ITEM/S. Failure to do this could result in an attempt by our Customs to charge Duty in which case we refuse delivery.

You can use the despatch note that was included with your order or print the email you received when we despatched your order where there is a short form to complete. Lingerie Shop Logo
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Customer Service: 01872 384459
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