Our Returns Policy
We hope that you are really happy with your purchase. But if you need to return something please read the following:
You have 21 days from receipt of your order in which to return part or all of your order for a refund or an exchange. This timescale is flexible during Christmas and Valentines day shopping times to allow for early shopping.Cancellation under Distance Selling Regulations
The Distance Selling Regulations allow you a “cooling off” period. You may cancel your order within 14 days of receipt of the order. Cancellation must be in writing although no reason for cancellation is necessary.Exclusions
Bespoke garments, made to measure specially for you, are excluded. In the unlikely event that there is a problem with one of these items we will do everything possible to solve the problem. Also excluded are tights, stockings, body stockings, and nipple covers unless they can be returned in the unopened manufacturer's packaging.
Trying on Garments
Take Care of the Garments in your Possession
Garments are pre-despatch checked and we reserve our legal right to refuse or reduce a refund or exchange where a garment is damaged or shows signs of being worn and washed. It pays to take care of the garment/s while they are in your care because under the Distance Selling Regulations we are allowed to reduce the amount of refund in line with “diminishing value” if the garment has been used or damaged.
You can use the despatch note that was included with your order or print the email you received when we despatched your order where there is a short form to complete.