Returns Request Form and Returns Policy Information
If you need to return something please read the information at the bottom of the form and then complete the returns request form below:
Returns Request Form:
Full Returns Information:
Please read the following to be sure that your return meets our terms.
You have 21 days from receipt of your order to return items for a refund or an exchange. At Christmas and Valentines Day we allow extra time so your can shop early.
The Distance Selling Regulations allow you a “cooling off” period. You may cancel your order within 14 days. Cancellation must be in writing although no reason for cancellation is necessary. If you have already received the goods then you must return them unopened.
You cannot return any of the above (2 to 4) once they have been opened.
* Please provide accurate measurements when ordering a garment that is made for you. Alteration is only an option for garments that are too big. We do operate an unofficial cooling off/correction period of 24 hours. So if you change your mind after ordering any of the made to order items then you must let us know within 24 hours of placing the order. We also use this time to follow up on missing measurements etc.
Trying on Garments
Repacking the Garment/s and Care While in Your Possession
Please look after the garment/s. The Distance Selling Regulations allow a reduction in the refund if the garment is not returned as new. If the garment is not "as new" we may offer a lower value refund or reject the return.