Returns Request Form and Returns Policy Information

If you need to return something please read the information at the bottom of the form and then complete the returns request form below:

Returns Request Form

Your Name: *
Order or Despatch Number: *
Email Address: *
Received Date: *
Items Being Returned: *
Reason: *
Action Required: *
Exchange or refund
:

Full Returns Information:

Please read the following to be sure that your return meets our terms.

You have 21 days from receipt of your order to return items for a refund or an exchange. At Christmas and Valentines Day we allow extra time so your can shop early.

The Distance Selling Regulations allow you a “cooling off” period. You may cancel your order within 14 days. Cancellation must be in writing although no reason for cancellation is necessary. If you have already received the goods then you must return them unopened.

Exclusions

  1. * Made to order. 
  2. Hosiery (stockings, leggings and tights)
  3. Body Stockings, Nipple Covers. 
  4. Skin adhesive.

You cannot return any of the above (2 to 4) once they have been opened.

* Please provide accurate measurements when ordering a garment that is made for you. Alteration is only an option for garments that are too big. We do operate an unofficial cooling off/correction period of 24 hours. So if you change your mind after ordering any of the made to order items then you must let us know within 24 hours of placing the order. We also use this time to follow up on missing measurements etc.

Trying on Garments

  • Do leave the tags on the garment until you are sure you are keeping it.
  • Do protect the garment from exposure to any fluids, make up or smoke.
  • Do remove any item, such as jewellery, that might snag the fine material
  • Do try on over your normal underwear

Repacking the Garment/s and Care While in Your Possession

  • Fold the garments as they arrived.
  • Use both the manufacturer package and the postal packing. Unwrapping the garment with care when it arrives will make it easier to return.

Please look after the garment/s. The Distance Selling Regulations allow a reduction in the refund if the garment is not returned as new. If the garment is not "as new" we may offer a lower value refund or reject the return.

Return Postage

  • Use recorded postal service so that you can make a claim for loss or damage.
  • Check the Royal Mail (UK Customers) site for the most appropriate service.
  • We will only pay return postage where the goods are faulty or where we have made an error.
  • IMPORTANT - Overseas customers should not use a courier. Instead, use Airmail and mark the parcel RETURN.
  • Failure to mark the parcel as a return will most likely result in UK Customs trying to charge us for import duty. It is our company policy not to pay duty on returned items. So after 21 days Customs will reject the parcel and send it back to the sender.
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