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Shipping Details

COVID19 ANNOUNCEMENT

Updated 12/01/2021

As of the above date Royal Mail are saying that delays are most likely in the following areas:

  • Ashford (TN23-TN27)
  • Barnsley (S70, S71, S72 and S75)
  • Basildon (SS13-SS16)
  • Bow (E3)
  • Bury St Edmunds (IP28-IP33)
  • Chelmsford (CM1-CM3)
  • Christchurch (BH23)
  • Daventry (NN11)
  • Debden (IG7-IG10)
  • Enfield (EN1-EN3)
  • Grays (RM16-RM20)
  • Hampton (TW12)
  • Highbury (N5)
  • Hornsey (N8)
  • Horsham (RH12, RH13)
  • Ilford (IG1-IG6)
  • Leeds City (LS1-LS5)
  • Lewisham (SE13)
  • Magherafelt (BT45, BT46)
  • Margate (CT7-CT9)
  • Rugeley (WS15)
  • Somerton (TA11)
  • South Ockendon (RM15)
  • South Woodford (E18)
  • Upper Holloway (N7)
  • Wandsworth (SW18)
  • Wellington (TA21)
  • Widnes (WA8)

BREXIT ANNOUNCEMENT

12/01/2021

We regret we are no longer able to ship to countries within the EU. The complexity and the bureaucracy involved plus the high likelihood of shipments being delayed or not arriving at the final destination has forced this decision on us.

 

How We Send Your Order

  • We ship everything via Royal Mail (see below for costs and timescales)
  • We ship internationally to selected countries (see below for further information0
  • We use plain wrapping

 

Post & Packaging Charges

UK & Channel Islands

Royal Mail 48 Recorded Delivery - £4.95.  Time from dispatch to delivery is approximately 2 working days.

Royal Mail 24 Recorded Delivery - £6.00.  Time from dispatch to delivery is usually 1 working day. 

Special Delivery £9.95. Time from d1spatch to delivery - next working day by 1.0 pm guaranteed by the Royal Mail.

Special Delivery Saturday £13.00 (Channel Islands excluded). Saturday guaranteed.

Please note, Channel Islands post has to go through Customs and therefore can be delayed. Also delivery to the outer islands can add a day to the delivery time. Please also note that we are obliged to put a Customs declaration on the outside of the packet. Lastly, for Channel Island orders, our system automatically strips out the VAT only if you enter Guernsey or Jersey as the country destination.

EU

We no longer are able to ship to the EU

Shipping your order...

Dispatch varies depending on where our stock is warehoused or if the lingerie you have ordered is being made for you. Typically one to two days for stock items.

Many of our items are available for same day shipping (Monday to Friday) if the order is placed before 12 noon UK time.

If your order includes a mix of items warehoused differently or includes stock items and made to order items we will consolidate to the longest estimated dispatch time. So if you require the same day dispatch items quickly we recommend placing a separate order for those items.

Made-to-measure and made to order items are usually shipped within 28 days but at peak times such as the run into Christmas and Valentines Day it can take a longer. 

How will the order be sent?

UK - Royal Mail Recorded Delivery unless Special Delivery has been selected - all require a signature on receipt.

International - Royal Mail - Airmail, (tracked and or signed for)

You will be sent a shipping confirmation email when we send your order and it contains a tracking number. Please take a note of that so that you can check your order if it has not arrived within the expected time. The confirmation  email also includes information you may need if you decide to return an item. It is an automatic email generated by the system. If you don't receive it then it is probably in your spam folder. Free email programs are specially prone to false positives. 

All parcels and packets are very plainly wrapped 

Customer Special Instructions

We cannot pass delivery instructions through to your local postal service. If the post person tries to deliver when you are out they should leave a card and you will be able to arrange a re-delivery or collection.

International Shipping

We ship to a limited number of companies worldwide, including but not exclusive: USA, Australia, New Zealand, Hong Kong, Japan, Taiwan and Singapore. 

The default pricing on the site is GB Pound but you can see an approximate cost in other currencies using the alternative currency setting which can be found at the top next to the search bar.  Please note that there can be exchange rate fluctuations and costs imposed by your card company which are outside our control, so the estimated price you see on the site may be slightly different when you come to pay.

VAT and International Orders

All our prices on the product pages are inclusive of VAT. .

However, if you are a customer from outside the United Kingdom, you do not pay VAT and when you place your order you will see the price in the check out will change to a lower amount when you have entered the delivery address as the system then recognises you are not liable for VAT.

There may be taxes payable in your own territory, which may be charged when the lingerie arrives in your country and we have no control over this. If you want to know what this is likely to be before you order we suggest that you contact your local Customs Authority for further information.