Shipping Details

How We Send Your Order

• We ship either by Royal Mail or where possible courier, depending on order size and value. If courier is an option it will show in the check out for you to select, along with the options of first or second class post.
• We are no longer able to ship internationally.
• We use plain external wrapping

Post & Packaging Charges

UK & Channel Islands

Royal Mail 48 Recorded Delivery - £4.99.  The time from dispatch to delivery is approximately 2 working days.

Royal Mail 24 Recorded Delivery - £6.00.  The time from dispatch to delivery is usually 1 working day.  We may on occasion upgrade to courier at no additional cost to you.

Special Delivery £9.99. Time from dispatch to delivery - next working day by 1.0 pm guaranteed by the Royal Mail. We may on occasion upgrade to courier at no additional cost to you.

Special Delivery Saturday £13.99 (the  Channel Islands excluded). Saturday guaranteed. 

Please note, Channel Islands post has to go through Customs and therefore can be delayed. Also delivery to the outer islands can add an extra day to the delivery time. Please also note that we are obliged to put a Customs declaration on the outside of the packet. Lastly, for Channel Island orders, our system automatically strips out the VAT only if you enter Guernsey or Jersey as the country destination.

Shipping your order...

Dispatch times vary depending on where our stock is warehoused or if the lingerie you have ordered is being made for you. Typically one to two days for stock items.

Many of our items are available for same-day shipping (Monday to Friday) if the order is placed before 12 noon UK time.

If your order includes a mix of items warehoused differently or includes stock and made-to-order items we will usually consolidate to the longest estimated dispatch time. So if you require the same-day dispatch items quickly we recommend placing a separate order for those items.

Made-to-measure are usually shipped within 28 days but at peak times such as the run into Christmas and Valentines Day, it can take longer. 

How will the order be sent?

Royal Mail Recorded Delivery unless Special Delivery has been selected - all require a signature on receipt.

You will be sent a shipping confirmation email with tracking number when we send your order. Please take note of that so you can check your order if it has not arrived within the expected time. The confirmation email also includes information you may need if you decide to return an item. It is an automatic email generated by the system. If you don't receive it then it is probably in your spam folder. Free email programs are especially prone to false positives. 

All parcels and packets are plainly wrapped 

We cannot pass delivery instructions through to your local postal service. If the post person tries to deliver when you are out they should leave a card and you will be able to arrange a re-delivery or collection.

VAT

All our prices on the product pages are inclusive of VAT. 

However, if you are a customer in the Channel Islands please ensure you complete your address correctly, so our system can recognise this and remove the VAT from your final payment.